Refund policy

CHESHMA Beauty Return & Refund Policy

Thank you for choosing to try CHESHMA Beauty products! We are committed to providing you with high-quality products and an excellent customer experience. However, if for any reason you are not fully satisfied with your purchase, we offer a simple and hassle-free return and refund process.

Return Window

We accept returns within 30 days of your order date. If you are not completely satisfied with your purchase, you may return it within this time frame for a full refund (conditions apply). To ensure we can process your return quickly, please follow the guidelines outlined below.

Eligibility for Returns

  • Products must be returned in their original condition: unopened, unused, and with all packaging intact.
  • If the product has been opened or used, we will only accept returns if it is damaged or defective at the time of delivery.
  • We do not accept returns on gift cards, sale items, or promotional items unless they are faulty.

How to Initiate a Return

To start your return, please follow these simple steps:

  1. Contact Us: Reach out to our customer support team at support@cheshmabeauty.ca within 30 days of your purchase. Be sure to include your order number and a brief explanation of why you are returning the product.
  2. Prepare Your Return Package: Package the products securely to prevent any damage during shipping. Include your order number and a note detailing the reason for your return.
  3. Send Your Return: Mail the products to the following address:

CHESHMA Returns, C/O
1442 Cliveden Ave
Delta, BC, V3M 6L9
Canada

Refund Process

Once we receive your return and verify the condition of the items, we will process your refund. Refunds will be issued to the original form of payment. Please note:

  • Refunds are processed within 5-10 business days of receiving your returned products.
  • Shipping fees are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@cheshmabeauty.ca. We will provide a full refund or send you a replacement at no additional cost. Please include photos of the damaged product and packaging, and we will resolve the issue as quickly as possible.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to a defective or damaged product. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned items.

Customer Support

If you have any questions or need assistance with your return, please don’t hesitate to contact us at support@cheshmabeauty.ca. Our team is happy to help and ensure you have a positive experience with CHESHMA Beauty.

We appreciate your trust in CHESHMA Beauty and are committed to ensuring your satisfaction. Thank you for being a part of our community!